Simple Flying reports that Southwest Airlines' new Customer of Size seating policy makes the second-seat refund depend on flight occupancy. The outlet's summary says this leaves plus-size travelers facing uncertain costs. Its headline says the flights typically run 80% full and characterizes the refund as a gamble.
The headline and summary link the occupancy condition with uncertainty over travelers' costs. In the account provided, flight occupancy is the stated factor affecting the refund, while the cost outcome for plus-size travelers is described as uncertain.
