Simple Flying reported that a nationwide system outage forced Southwest Airlines employees to process passengers manually.
According to the report, gate agents were forced to process passengers manually.
The report said the incident revived questions about the airline's technology reliability.
The available material is limited to the Simple Flying headline and summary; it does not state when the outage occurred, which airports were affected, how many flights or passengers were involved, or how the manual processing was carried out.
The report did not state a cause for the outage and did not mention cancellations, delays or safety effects, leaving those details unconfirmed.
